Comments on: Don’t Thomas cook it… https://childcareisfun.co.uk/dont-thomas-cook-it/ A funtabulous site for littlies and their grown ups with the added bonus of a FREE parenting advice service! Sun, 08 Dec 2013 22:25:37 +0000 hourly 1 http://wordpress.org/?v=3.6.1 By: Fi https://childcareisfun.co.uk/dont-thomas-cook-it/comment-page-1/#comment-7309 Fi Tue, 21 May 2013 09:15:40 +0000 https://childcareisfun.co.uk/?p=10920#comment-7309 J.

While I appreciate your comments I don’t think you understand in full what our family went through.

You (as a rep) seem to be the only one suggesting our complaint is unfounded.

When a reputable holiday company sells a holiday as a 4* family holiday for almost £6,000 then you expect a certain standard. You don’t expect a 2* hotel, 2* food and 2* accomodation.

Pardon me for expecting more for £6,000!

As for ‘Cuban standards’ I totally disagree and have seen and heard from other hotels that charge THE SAME PRICE and yet provide an amazing standard of food and accomodation.

As for research – if you’d read the post in full you’d see we did research. We not only looked online and at trip adviser before booking, we went through various hotels while talking to a TC customer services agent on the phone.

My parents, friends and family had all been to Cuba before and none had suffered the nightmares we did.

Do you expect concrete falling from buildings? Bugs in the food? Solied towels? Seriously? Need I go on? (read above!)

I don’t have a lack of understanding of Cuba – I’m fully aware it is a poor country, but we were not staying in a village in Cuba – we were staying in a 4*+ hotel as describe by Thomas Cook. If f you are being promised something that you have paid for you should get exactly that -nothing less! (Far less in our case!)

As for suggesting we went to the US why do you say that? We wanted to go to Cuba because that is where my parents had married before. I feel your comments are quite rude and unsympathetic.

As for the reps wage – why should their wage have any effect on their ability to do their job? I find that comment quite strange. Starting out as a nursery nurse I worked for minimum wage – I certainly didn’t let it affect my work!

The rep failed here – Thomas Cook have already agreed that more should have been done. The rep did not inform the hotel manager who was furious that he hadn’t. WE informed him when after days and days of complaining nothing was done.

The rep failed. Below minimum wage or not – he failed.

Thomas Cook failed.

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